Clear Currency is a trading name of Clear Treasury (UK Trading) Ltd which is a limited company registered in England and Wales under number 09549792 with registered office: 4th Floor, Dauntsey House, 4B Frederick's Place, London, EC2R 8AB. Clear Treasury (UK Trading) Ltd is authorised by the Financial Conduct Authority (Firm Reference Number 708529) under the Payment Service Regulations 2009 for the provision of payment services and under the Financial Services and Markets Act 2000 in relation to investments
Clear Treasury (UK Trading) Limited ("We" or “Us”) are committed to protecting and respecting your privacy.
This policy together with our Terms of Business sets out the basis on which any personal data we collect from you, or that you provide to us, or that we obtain elsewhere will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
For the purposes of the General Data Protection Regulation (GDPR) we are the data controller and can be contacted at: -
Clear Treasury (UK Trading) Limited
4B Fredericks Place
Telephone: 0207 1514 875
Our Data Protection Officer is the Head of Compliance and can be contacted at the same address and telephone number.
We collect information from you and about you in order to be able to provide the products and services that you have requested us to provide in accordance with the contract you have agreed to. We may also contact you with regard to other products and services provided by the Clear Treasury Group of companies.
For our customers there are two lawful bases for us processing your personal data: -
We may collect and process the following personal data about you:
You may give us information by filling in application forms on our website or by communicating with us by phone, e-mail or other medium. The information you give us may include: -
With regard to each of your visits to our site we may automatically collect the following information:
In order to comply with our obligations under the Money Laundering Regulations we may verify your identity electronically using the services of a business partner. The information we receive may include residency information including presence on an electoral register, telephone services, information obtained from credit reference agencies, details of directorships held, any county court judgements and media articles.
We may share your personal information with any member of our group, which means our parent company and its subsidiaries.
We may share your information with selected third parties including:
All information you provide to us is stored on our secure servers within the European Economic Area ("EEA").
We will keep your personal information for a minimum of 5 years after our business relationship with you ends. This is in order to comply with our obligations under the Money Laundering Regulations 2017
Under the GDPR, you have the right to obtain:
Generally we will provide a copy of the information free of charge, however we may charge a ‘reasonable fee’ when a request is manifestly unfounded or excessive, particularly if it is repetitive. We may also charge a reasonable fee to comply with requests for further copies of the same information. The fee will be based on the administrative cost of providing the information.
We will provide the information without delay and at the latest within one month of receipt of your request. We may extend this period by a further two months where requests are complex or numerous. If this is the case, we will inform you within one month of the receipt of your request and explain why the extension is necessary.
Under The GDPR you have the right to have inaccurate personal data rectified, or completed if it is incomplete. You can make a request for rectification verbally or in writing.
We will respond to a request within one calendar month.
Under the GDPR you have the right to have personal data erased in certain circumstances, for example if the personal data is no longer necessary for the purpose which we originally collected or processed it for. The right is not absolute and only applies in certain circumstances, for example we will not erase the data if we need to keep it to comply with a legal obligation such as the Money Laundering Regulations 2017.
You can make a request for erasure verbally or in writing. We will act upon the request without undue delay and at the latest within one month of receipt of your request. In most cases we will not charge a fee to comply with a request for erasure unless the request is manifestly unfounded or excessive in which case we may charge a “reasonable fee” for the administrative costs of complying with the request.
If you have a complaint about the way your personal data is being handled you may contact us at the address or on the telephone number above. Alternatively you may contact the Information Commissioners Office via ico.org.uk/concerns/ or on 0303 123 1113